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Privacy Policy for SLASHPLAY

Effective as of: 2024 March 1

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our service through Discord and other platforms where our service is available.

1. Information Collection

When you use our SLASHPLAY service, we collect the following types of information:

Personal Identification Information:

  • Discord ID: Unique identifier to manage your interactions with our service.

Payment with Stripe

  • Transaction Information is handled by Stripe. You can view their privacy policy here: Stripe Privacy Policy

Usage Data:

  • User Fuel: Virtual currency usage for activating and maintaining game servers.
  • Tracking Origin: Referral source information to understand how you discovered SLASHPLAY.
  • Discounts Used: Information on promotional discounts applied to your account.
  • Server Usage: Details about the game servers you deploy, including usage times and configurations.
  • Telemetry Data: Behavioral data capturing how you interact with our bot, including command use and preferences.

Technical Data:

  • Log Files: Standard web logs that capture request and error information to improve service stability and performance.

Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

  • We are working towards becoming cookieless as there is no real need for us to use cookies, but at the moment we have a cookie banner that ask user about use of cookie where user can opt in or out

2. Use of Information

Your information allows us to provide you with a personalized and efficient experience. Specifically, we use your data to:

  • Facilitate the creation and secure management of your account.
  • Provide customer support and respond to your requests or feedback.
  • Monitor and analyze usage to improve our service.
  • Notify you about changes to our service, including updates and outages.
  • Provide information about new games, features, offers, and events.
  • Detect, prevent, and address technical issues or security risks.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following cases:

  • Service Providers: Companies that assist with our business operations, such as hosting, maintenance, analytics, customer service, fraud prevention, etc., who are obligated to protect your information.
  • Legal Requirements: Compliance with lawful requests, court orders, or legal processes, as well as to protect the rights, property, or safety of SLASHPLAY, our users, or others.

4. Data Retention

SLASHPLAY will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. User Rights

You have the right to access, update, or delete the information we have on you. Further, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Ask for correction of any incorrect data we have about you.
  • Request the deletion of your personal data, subject to certain exceptions.
  • Withdraw consent or object to the processing of your data.

To exercise these rights, you can contact us at admin@slashplay.gg

6. Data Security

We are committed to protecting your data. We employ a variety of security technologies and measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no electronic storage or transmission method is 100% secure, and we cannot guarantee its absolute security.

7. Children's Privacy

Our service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective as of" date at the top of this Privacy Policy.

9. Contact Us

For questions or comments about our Privacy Policy, please contact us at admin@slashplay.gg.